OUR CAPITALS

Stakeholder Engagements

OUR CAPITALS

Stakeholder Engagements

National Council, Zone Donor & Branch Donor Committees

Metrics used to measure quality of relationships: Extent of concerns/issues reported in GSEC donor structures report, Zone Forum platform: Issues addressed, Opportunities for education Initiatives/activities to influence contribution as committee members

Management’s assessment of current relationship: Good | Desired Relationship: Trusted | Responsible: Executive management

Stakeholder Needs, Interests and Expectations

  • Due regard for donor interests and wellbeing
  • SANBS carries out its mandate effectively
  • Consultation
  • Transparency
  • Relevant, accurate and timeous information sharing
  • Achievement of strategic objectives

Key Risks

  • Not adhering to prescribed governance rules and structures
  • Ineffective interaction between management and the committees

Opportunities

  • Leverage the passion and commitment of the committee members to increase our donor base
  • Relevant education and awareness campaigns

SANBS Response

Periodic Engagement
  • This is a key focus area for donor management
  • Engagement sessions with donor committee members on the implementation of the digital donor questionnaire
  • Donor committee members (branch and zone) meet formally with designated SANBS personnel at least three times a year

Status of Current Engagements

  • Actively engage committee members in donor recruitment initiatives. Committee members also supported and promoted blood collections initiatives in the period prior to and following the BECS go-live
  • Continued with hybrid meetings to enable greater participation by committee members based in outlying areas
  • 36 Donor for Life Award functions were held across the 32 branches, to celebrate donor milestones achieved from 2020 to 2022. A total of 6778 qualifying milestone donors were recognised
  • Key donor achievements celebrated and published in local and social media

Regulators

National Department of Health, South African Health Products Regulatory Authority (SAHPRA)

Metrics used to measure quality of relationships: Number of healthcare workers trained, One-unit-at-a-time issues, Discussion platforms, Publications

Management’s assessment of current relationship: Fair | Desired Relationship: Trusted | Responsible: Executive management

Stakeholder Needs, Interests and Expectations

  • Improved patient outcome
  • Improved healthcare service delivery
  • Sufficient, quality blood products
  • Right product, right patient at the right time
  • Monitoring of side effects
  • Training and education
  • Escalation of all major decisions
  • Cost-efficient service delivery
  • Consultation
  • Transparency

Key Risks

  • Loss of license to operate
  • Inability to meet demand
  • Morbidity/Mortality
  • Poor patient outcomes
  • Increased costs
  • Delayed payments
  • Insufficient healthcare workers for appropriate service delivery
  • Poor uptake of patient blood management

Opportunities

  • Product and cost efficiencies
  • Digitalisation
  • Product and service diversity
  • Reduce wastage
  • Use of big data
  • Logistics footprint
  • New service delivery models (e.g., Smart fridges)
  • Patient blood management

SANBS Response

Ongoing Engagement
  • Adherence to service level agreements
  • B-BBEE
  • Provision of data/metrics
  • Portal for debtors’ payments
  • Interdependent projects to improve blood product management
  • Scientific research and publications
  • Education through Transfusion Committees

Status of Current Engagements

  • Regular structured as well as informal interactions and engagements at local, provincial and national level
  • Annual Haemovigilance Report
  • A national structure to address blood transfusion and related matters at DoH is still lacking
  • Improvement in payments

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SA National Accreditation System (SANAS)