INTRODUCTION
Integrated Reporting
Theme
INTRODUCTION
Integrated Reporting
Theme
Together, we are the pulse, the lifeblood for the 21st century
The past year has marked a transformative era for SANBS, characterised by significant changes and advancements. We have successfully embraced and executed our digital journey, exemplified by the monumental implementation of the BECS. This achievement not only signifies our leap into the 21st century but also highlights our commitment to innovation and efficiency.
Our dedicated leadership team has steered us through this period of change with resilience, fostering an inclusive and collaborative culture. This has ensured that we remain steadfast in our purpose of saving lives through the provision of essential blood services. The digital transformation has not only enhanced donor experiences and improved efficiencies but has also set new records in blood donations, made possible by the contributions of our donors.
We are proud to share that we celebrated remarkable milestones, such as the unprecedented achievement of bleeding 5,600 donors in a single day.
Donors’ contributions are not just numbers; they are lifelines for countless individuals in need. Our employees have shown exceptional adaptability and resilience, navigating the radical changes brought by the new system while maintaining our core operations.
The iHEALTh strategy, extended to March 2025, continues to guide us, and we are deeply engaged in developing our new five-year strategy. As we shift from a product-focused approach to a customer-centric strategy, we emphasise the importance of collaboration, workforce competence, and employee wellness. Our commitment to environmental sustainability and strategic resourcing ensures that we are not only prepared for current challenges but also future-proofing SANBS for the decades ahead.
Our journey is made possible by the unwavering support of our donors, the dedication of our medical professionals, and the collaboration of the broader community. By continuing to build a strong leadership team and fostering a culture of excellence, we recognise and appreciate that without the generous and selfless donations from our community, lives cannot be saved. Together, as a united community, we will continue to save lives and make a lasting impact.
About our Report: Scope and Reporting Boundary
This document offers our stakeholders - a diverse group that includes our dedicated employees, regulatory bodies, and the broader community, a clear and concise assessment of our ability to fulfill our mission and create sustainable value.
As we reflect on the period from April 1, 2023, to 31 March 2024, our integrated report provides an insightful overview of our impact, governance, strategy, and performance. It highlights our commitment to operating in an open manner and showcases the steps we are taking to achieve our goals while building trust with those we serve. Through this report, we aim to engage our stakeholders and share our journey toward a sustainable future.
Our Approach to Value Creation, Preservation and Erosion
At the heart of our integrated report lies our value creation story - a narrative that illustrates how we create, preserve, and sometimes face the erosion of value. This report aims to offer a balanced and accurate reflection of our journey in navigating our strategy, performance, risks, opportunities, trade-offs and future outlook, all while addressing the material financial, economic, social, and governance issues that impact us.
We, as a non-profit organisation, are committed to providing blood transfusion and related services sustainably. To achieve this, we must responsibly manage and apply our resources, creating meaningful outputs and outcomes that truly matter to our community.
The processes of value creation, preservation, and erosion are inherently linked to how we leverage our resources - what we refer to as "capitals" - as part of executing our strategy. The changes in these capitals over time reflect the consequences of our decisions and actions.
Inputs
Capital available to us
Outputs
How we use the capital to create value
Outcomes
Our impact and the value we delivered
Our value creation approach is firmly rooted in our purpose, described in our business model, and integrated seamlessly into our decision-making processes. Through this holistic approach, we aim to provide our stakeholders with a clear understanding of how we operate, the challenges we face, and the steps we take to ensure that our mission remains sustainable and impactful.
Value Creation
We generate value by delivering trusted blood products and services to our patients at a world-class level, while also innovating new treatments to enhance overall healthcare.
Value Preservation
Our Board and management team are dedicated to preserving value by safeguarding the interests of our stakeholders. They enhance long-term value through responsible decision-making, taking into account the environmental and community impacts of our operations to maintain future stability.
Value Erosion
The Board and management also work diligently to defend against damage that could erode stakeholder value. They strategically leverage our capitals as part of our business model, carefully considering the potential trade-offs of our decisions to mitigate the risk of value erosion or destruction.