OUR CAPITALS

Stakeholder Engagements

OUR CAPITALS

Stakeholder Engagements

SA National Accreditation System (SANAS)

Metrics used to measure quality of relationships: % SANAS accreditation

Management’s assessment of current relationship: Good | Desired Relationship: Trusted | Responsible: Medical Director

Stakeholder Needs, Interests and Expectations

  • Compliance
  • Global interaction
  • Harmonisation of Standards

Key Risks

  • Loss of licence to practice
  • Loss of trust from key stakeholders
  • Litigation
  • Medico-legal risks

Opportunities

  • Maintain the high quality of our products and services
  • Global collaboration
  • Recognition as an industry leader

SANBS Response

Regular Engagement
  • Disciplined adherence to Standards of Practice for Blood Transfusion in South Africa
  • Maintaining SANAS accreditation to various ISO standards
  • Proactive identification of global accreditation standards for implementation
  • Participation in the development of relevant national and international quality documents, standards and frameworks

Status of Current Engagements

  • ISO participation – SANBS participates in the various ISO standards’ revisions
  • SANAS – SANBS participates on their technical committee as blood transfusion experts
  • SAHPRA engagement through the PEI blood project
  • 100% SANAS accreditation maintained

Medical Fraternity

Doctors, Nurses, Patients and Medical Aid Schemes

Metrics used to measure quality of relationships: PBM discussion platforms, One-unit-at-a-time issues, Discussion platforms, Publications

Management’s assessment of current relationship: Fair | Desired Relationship: Trusted | Responsible: Executive management

Stakeholder Needs, Interests and Expectations

  • Sufficient, quality blood products and services
  • Accurate, timely billing
  • Improved patient outcome
  • Improved healthcare service delivery
  • Training and education
  • Escalation of all major decisions
  • Cost-efficient service delivery
  • Consultation
  • Transparency
  • Fair and equitable treatment

Key Risks

  • Insufficient blood stocks – morbidity and mortality
  • Unhappy customers
  • Reputation of SANBS
  • Delayed payments
  • Poor patient outcomes
  • Increased costs
  • Insufficient healthcare workers for appropriate service delivery
  • Poor uptake of patient blood management

Opportunities

  • New income streams
  • SANBS RAD Academy
  • Big data
  • Digitalisation
  • Product and service diversity
  • Reduce wastage
  • Logistics footprint
  • New service delivery models (e.g., Smart fridges)
  • Patient blood management

SANBS Response

Ongoing Engagement
  • Continued customer engagements to meet requirements
  • Delivery of right product at right time
  • Research and development to improve donor and patient care
  • Accurate demand planning
  • Driving PBM in South Africa
  • Clinical guideline development
  • PBM short learning programme development

Status of Current Engagements

  • Establishment of and support to various discussion platforms using SANBS data to improve patient outcomes and drive appropriate use of blood products
  • Hybrid meetings and educational events
  • Participating in ongoing SANBS external customer service surveys to continuously meet the expectations of our stakeholders
  • Participate at executive level in the sub-Saharan PBM forum
  • Participation in the development of relevant national and international guideline documents, standards and frameworks
  • Developing new relationships with private sector hospital groups and healthcare funders
  • Number of transfusions per capita

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