OUR CAPITALS

Stakeholder Engagements

OUR CAPITALS

Stakeholder Engagements

Employees: Unions

Metrics used to measure quality of relationships: No strikes, Number of grievances and disciplinaries, Time taken for wage negotiations

Management’s assessment of current relationship: Good | Desired Relationship: Trusted | Responsible: Chief Human Capital Officer

Stakeholder Needs, Interests and Expectations

  • Fair and equitable working conditions
  • Employee safety and security
  • Annual wage negotiations
  • Transparency
  • Consultation
  • Fair and equitable remuneration

Key Risks

  • Misaligned expectation
  • Poor labour relations
  • Negative publicity
  • Reputation damage

Opportunities

  • Improved working conditions
  • Improved trust relationship
  • Improved engagement and planned meetings
  • Greater understanding of SANBS’ environment
  • Further transparency in integrated report to build trust

SANBS Response

Quarterly Engagements
  • Dedicated and intentional time for labour partners
  • Bargaining forum meetings
  • Long-term agreements
  • Communication improvement through structured engagements
  • DNA formula
  • Remuneration Policy
  • Disclosure of remuneration in integrated report

Status of Current Engagements

  • Healthy relationship between business and the unions
  • Annual salary negotiations and process salary increases, without the dispute being referred to the CCMA for mediation
  • Involved the unions in one of our biggest Digi projects, BECS to be our champions of change

Donors: Blood Donors

Metrics used to measure quality of relationships: Donor feedback/surveys, Social media engagement monitoring - monitoring of social media interactions is performed by the marketing department

Management’s assessment of current relationship: Good | Desired Relationship: Trusted | Responsible: Executive management

Stakeholder Needs, Interests and Expectations

  • Adequate donor health and education
  • Donor satisfaction levels
  • Consultation
  • Fair and equitable treatment

Key Risks

  • Shrinking national potential donor pool
  • Donation-related adverse events/ outcomes
  • Dissatisfied donors
  • Donor retention
  • Reputation of SANBS

Opportunities

  • Sustainability
  • Diversified donor pool
  • Pathogen inactivation
  • Increased conversion of first-time donors
  • Digitalisation
  • Donor education and experience (SANBS Journey of Blood)

SANBS Response

Ongoing Engagement
  • Digitalisation
  • Donor-focused research
  • Donor satisfaction surveys
  • Donor rewards programme
  • Increased awareness regarding platelet donation
  • Donor wellness programme
  • Increased engagement through social media channels

Status of Current Engagements

  • Whole blood collections from Black donors increased from 41,3% to 43,3% with the equivalent 2% reduction in contribution from White donors.
  • 65% of collections from new donors were from first-time Black donors, almost consistent with the prior year’s performance, indicating an increase in the Black donor pool
  • An overall increase in the donor pool reduces reliance on repeat donors and assists in addressing the potential negative impact on donor health
  • 36 Donor for Life Award functions were held across the 32 branches, to celebrate donor milestones achieved from 2020 to 2022. A total of 6778 qualifying milestone donors were recognised for their amazing contributions during the awards functions

#We are the Pulse.
Save lives

National Council (NC)