OUR OUTLOOK AND ANCILLARY INFORMATION

Challenges, Uncertainties and Disruptive Factors FY25

OUR OUTLOOK AND ANCILLARY INFORMATION

Challenges, Uncertainties and Disruptive Factors FY25

Social and Relationship Capital

Strategic Priority

Stakeholder engagement and partnership, donor recruitment and retention

  • Foster trust and cooperation with our stakeholders, creating a supportive community united in saving lives
  • Increase stakeholder satisfaction
  • Continue to meet the quality control requirements of regulatory bodies and national standards to satisfy internal and external customer needs
  • Improved communication and engagement with stakeholders (BECS & donor app) and blood partners
  • Improving the donor experience
  • Increased focus on ESG
  • Ensure a steady and reliable blood supply

Challenges, Uncertainties and Disruptive Factors

  • Impact of a potentially deteriorating SA healthcare system on SANBS
  • General health/wellness of the population
  • Burden and cost of compliance in general
  • Inability to expand the donor pool and meet blood demand

Mitigating Factors/Opportunities

  • Strategy 2025/2026-2029/2030 - our focus shifts towards shaping a future where customer-centricity drives our strategy
  • We will place stakeholders at the core of our business decisions and activities and focus on understanding and anticipating their needs, creating value that exceeds their expectations
  • Stakeholder mapping, building a stakeholder engagement plan, establishing and strengthening relationships with certain key stakeholders
  • Implement an integrated donor loyalty programme
  • Develop strategic partnerships with key stakeholders to improve donor recruitment
  • Implement a donor experience optimisation programme to enhance donor retention
  • Conduct a comprehensive review of donor deferral criteria to reduce deferrals
  • Continued focus on research and development
  • Good governance-maintaining confidentiality of donor information
  • Improve donor health with iron supplementation
  • Limiting additional financial burden on the health systems
  • Meeting requirements of ISO 9001 standards

Risks

Materiality Matters

Natural Capital

Strategic Priority

Fit-for-purpose workplace and workforce, stakeholder engagement and partnership, supply chain (logistics, stores, inventory), connecting patients and products

  • Contributing to a sustainable future
  • SANBS operations are undertaken in a sustainable manner by environmentally conscious SANBS employees

Challenges, Uncertainties and Disruptive Factors

  • Lack of awareness of how behaviours and choices affect the environment
  • Legislative pressure on compliance with environmental laws and associated punitive action

Mitigating Factors/Opportunities

  • The Corporate Services team is developing an Environmental Sustainability Strategy to review current initiatives and introduce new measures to enhance environmental sustainability efforts
  • Engage key vendors to explore opportunities for reducing carbon emissions across the entire supply value chain
  • Remote work opportunities reduced real estate footprint and associated costs, where possible
  • Waste management
  • Replicate successful greening initiatives implemented at Mount Edgecombe for Constantia Kloof
  • Contribution to UN 2030 sustainable development goals
  • Safety and environmental awareness interventions
  • Solar installation at four identified sites
  • Borehole installation at six identified sites

Risks

Materiality Matters

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