Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Investment partners
Progress with improvement initiatives
On track
Progress could be delayed
Improvement initiatives delayed
No specific improvements identified
Bankers
Stakeholder needs, interests & expectations
- Maintain good client relations
- Accurate financial information: Clear, timely, and transparent financial statements and forecasts
- Compliance with regulations: Adherence to KYC (Know Your Customer), AML (Anti-Money Laundering), and other legal requirements
- Consistent engagement: Timely responses, regular account activity, and openness to financial advice
SANBS response
- Regular meetings: Frequent meetings with SANBS’ bankers to stay updated and keep communication strong
- Sending documents: Provide all required documents as and when needed; complete and timely
- Compliance check: No formal compliance review as yet, but regular check-ins with bankers to confirm that SANBS are still following the rules
- Clear communication: Keep bankers informed of any changes, updates, or issues and remain readily available to them
Engagement channel
- Physical meetings
Frequency of engagement
- Quarterly
Improvement initiative progress
- On track
Status of current engagements
- Very good
Metrics used to measure quality of relationships
- Enhanced yield
Strategic pillar(s) impacted
Strategic risk(s) impacted:
Collaborators
Universities/Academic institutions, ISBT, AfSBT, WHO, AABB, private hospitals, and healthcare workers
Stakeholder needs, interests & expectations
- Collaborate on various topics
- Establish and maintain an MoU with select stakeholders
- Transfusion Medicine knowledge dissemination and expansion
SANBS response
- Service level agreements
- Collaboration on common policies, procedures and standards
- NHI response
- Annual National Blood Safety Committee meetings
- Sharing of blood and blood products when there are localised shortages
- Research collaborations
- Actively encourage participation of employees in many working parties, societies and organisations
- SASBT and ISBT co-organised regional ISBT congress
Engagement channel
- Meetings
- Webinars
Frequency of engagement
- Dependent on stakeholder
- Regular and ongoing
Improvement initiative progress
- On track
Status of current engagements
- WHO engaged SANBS to provide proficiency testing for African blood services
- SANBS trained 64,298 healthcare workers (HCW) via webinars, workshops, and hospital-based sessions, including the widely attended “Best Practice” lecture series. These initiatives expanded access to training, strengthened Transfusion Medicine knowledge and enhanced clinical practice
- A number of SANBS staff are actively involved in ISBT and AABB working parties
- Testing of donors who have spontaneously resolved their HCV infection has been completed and testing of donors who have been treated for HCV has commenced as part of the ISBT HCV study led by SANBS staff
- Meetings held with AfSBT to develop collaborations with ISBT, SANBS and SASBT
Metrics used to measure quality of relationships
- Training of healthcare workers
- Discussion platforms
- Working party participation
- Meetings
Strategic pillar(s) impacted
Strategic risk(s) impacted:
