Healthcare teamwork placeholder

Introduction

Our capitals and
navigating this report

Healthcare teamwork placeholder

Introduction

Our capitals and navigating this report

In our integrated report, you can use the different icons to help you understand how our capitals, stakeholders, strategic objectives, important themes, risks, and more are connected.

Our relevance as a non-profit organisation

Sustaining value through the capitals

As a non-profit company focused on providing blood products and services, our relevance today and in the future depends on how we manage different types of resources (also known as capitals): financial, social and relationship, human, natural, manufactured, and intellectual. Each type is crucial in helping us serve our community effectively. The demand for safe blood products and reliable related services is higher than ever, and our commitment to quality and innovation makes us an important player in healthcare. Financial capital allows us to invest in advanced technology to ensure blood safety. Social and relationship capital helps us build partnerships with community organisations, hospitals, and universities, extending our reach. Human capital represents our dedicated employees, while natural capital shows our commitment to environmental sustainability.

Manufactured capital relates to our facilities, and intellectual capital reflects our focus on research and development in transfusion medicine. These capitals are essential to our work. By using them wisely, we can make a positive impact on patient outcomes and communities. Our ability to sustain ourselves and provide long-term value depends on how effectively we manage these resources, ensuring we meet today's needs while preparing for a healthier and sustainable future.

As we move forward, we will keep emphasising this connection, knowing that our relevance depends on our ability to innovate, adapt, and consistently deliver high-quality services now and in the future.

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Financial

Our pool of funds that is used to support our business and operational activities, including research and development

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Manufactured

The way we are organised and the things that we do, including our infrastructure, our products, and the IT capabilities that support our operations to create value

SANBS Mission Icon

Human

Our culture and our people, their development and collective knowledge, skills and expertise, plus the delivery of innovative and life-saving products and services to save people’s lives

SANBS Mission Icon

Intellectual

Our brand value, research and development, capacity to innovate, reputation and strategic partnerships

SANBS Mission Icon

Social and relationship

Stakeholder relationships, including the communities in which we operate, because we recognise the critical role that blood banks play in sustaining a healthy society and an effective healthcare system

SANBS Mission Icon

Natural

Our impact on the planet through our operations and business activities

Our stakeholders

We focus on building and strengthening relationships of trust with our diverse stakeholders. Their needs and feedback shape SANBS’ strategies and decisions, helping us stay relevant and effective. Strong connections enable us to make a positive impact on people's lives and inspire a wider range of donors.

Blood Collections

Blood collections

Blood donors • Branch & Zone Donor Committees • Strategic partners for blood collection (controllers)

Governance

Governance

National Council • The Board • Executive • National Department of Health (NDoH)

Workforce

Workforce

Employees • Unions

Prescribers

Prescribers of blood

Doctors and Nurses

Suppliers

Strategic suppliers

Those from whom we buy goods and services

Strategic Debtors

Strategic funders

Medical Aids • Public hospitals • Provincial Departments of Health (DoH) • National Bioproducts Institute (NBI)

Media

All media

Print • Broadcast • Digital • Social Media

Strategy Heart
Regulators

Regulators

HPCSA • SAHPRA

External Auditors

External auditors

SANAS • PwC

WCBS

WCBS

Local and international health and transfusion medicine organisations (Western Cape Blood Service)

Patients

Patients

Blood recipients • Families and caregivers

Investment Partners

Investment partners

Bankers

Collaborators

Collaborators

Universities/Academic Institutions • ISBT, AfSBT, WHO, AABB • Private hospitals • Healthcare workers

Strategy Heart

Our strategic objectives

The success of SANBS’ mission and its long-term financial health are driven by seven key strategic objectives under the iHEALTh framework. These objectives explain what we want to achieve, how we will measure success, and the actions we take to reach our goals. The iHEALTh framework shapes our purpose and guides our operations through various projects and initiatives.

Innovation
Innovation
Human-Centred Collections
Human-Centred Collections
Excellence in Processes
Excellence in Processes
Administrative Rigour
Administrative Rigour
Logistics Benchmark
Logistics Benchmark
Testing and Quality
Testing and Quality
Hearts and Minds
Hearts and Minds
It takes more than one heart to save a life. At SANBS, we serve with heart, together with every donor, every colleague, and every life touched by our mission.