Our Strategy
SANBS strategy 2025-2030:
‘Serving with Heart’ and
building a better future
Our Strategy
SANBS strategy 2025-2030: ‘Serving with Heart’ and building a better future
As we close the chapter on FY25, SANBS is excited to introduce the new strategy for 2025 to 2030
Strategy 2025-2030 signifies a significant shift from emphasising operational excellence and product leadership to prioritising our customers—donors, patients, and all stakeholders. This new direction, encapsulated in the theme ‘Serving with Heart’, transforms our strategy into more than just a plan; it serves as the engine that drives purpose into meaningful impact.
Since 2019, the iHEALTh framework has guided SANBS to remarkable achievements in operational excellence, digital transformation, and clinical innovation. As we conclude this chapter in FY25, we are transitioning into a new era: ‘Serving with Heart’, a people-first, customer-centric strategy that places donors, patients, and healthcare partners at the core of everything we do.
SANBS 2025 - 2030 strategy
Our purpose: Trusted to save lives
Our vision: To be the cornerstone of healthcare services in South Africa, through the gift of life
Our mission: To reliably provide trusted blood products and services to all patients at a level of cost, efficiency, and quality that meets stakeholder needs while innovating to improve outcomes
Strategic pillars and objectives
Donor Recruitment and Retention
Strategic pillar
Donors are our lifeblood. We focus on innovative recruitment and retention strategies to ensure a steady and reliable blood supply.
Strategic objectives
- Implement an integrated donor loyalty programme
- Develop strategic partnerships with key stakeholders to improve donor recruitment
- Implement a donor experience optimisation programme to enhance donor retention
- Conduct a comprehensive review of donor deferral criteria to reduce deferrals
Stakeholder Engagement and Partnership
Strategic pillar
We value every stakeholder. By fostering trust and cooperation, we aim to create a supportive community united in saving lives
Strategic objectives
- Understanding the stakeholder needs (donors, doctors, med aid/ministry of health)
- Develop strategic programmes for the 3 stakeholders based on results of the survey
- Develop integrated strategy for managing supplier relationships
Supply Chain (Logistics, Stores, Inventory)
Strategic pillar
We prioritise efficiency and reliability in our supply chain. By optimising logistics and inventory, we ensure timely and safe delivery of products
Strategic objectives
- Optimise the management, procurement, storage and distribution of consumables and goods
- Optimise the management, storage and distribution of blood products
- Develop and implement a strategic supplier relations programme aimed at maximising operational efciencies
Connecting Patients and Products
Strategic pillar
Our patient-centric approach ensures that transfusion medicine products and services remain accessible and equitable for everyone
Strategic objectives
- Optimise internal processes in patient facing labs to enhance service delivery
- Harness technology by implementing BECS phase 2 and incorporating a technology platform to digitalise processes
- Engage with stakeholders and implement a differentiated strategy for product and services
Sustainable Business Model - Financial Sustainability
Strategic pillar
Financial stability is crucial. We prioritise resource optimisation, cost-effectiveness, and innovative funding to ensure a sustainable future
Strategic objectives
- Implement a robust billing system form order to collect programme
- Transparent cost models for product and service
- Enhance budgeting processes and monitoring mechanisms to optimise financial performance and resource allocation
Fit-for-Purpose Workplace and Workforce
Strategic pillar
Our success relies on a skilled and motivated team. We invest in employee development and a supportive workplace culture
Strategic objectives
- Transform employee experience
- Strategic workforce planning
- HCM technology integration through implementing SAP success factors
Supported by digitalisation and innovation built upon a foundation of sound values and culture
Transparency
Honesty
Respect
Excellence
Accountability
