Introduction
Integrated report theme
Introduction
Integrated report theme
It takes more than one heart to save a life. At SANBS, we ‘Serve with Heart’, together with every donor, every colleague, and every life touched by our mission.
At SANBS, we ‘Serve with Heart’, together with every donor, every colleague, every healthcare professional, partner, and supplier who plays a role in sustaining the lifeline of our nation.
Every act of service, every collaboration, every shared commitment brings us closer to saving more lives.
The year 2025 marks a pivotal moment in SANBS’ journey. It is being shaped by deeper human connection, enhanced care experiences, and a renewed commitment to placing people at the centre of everything we do. At the heart of this transformation lies a clear and deliberate focus on empathy, purpose and excellent service that is genuinely people-first.
Across the organisation, from donor clinics to laboratories, from logistics teams to leadership, we are shifting from a product-focused mindset to one that is truly customer-centric. This change goes beyond strategy; it reflects the essence of who we are.
It means recognising our donors not just as contributors, but as essential partners in a national mission. It means equipping our employees to lead with empathy and professional excellence. And it means delivering not only with technical precision, but with care and compassion.
Over the past year, we laid the foundations for a future-ready SANBS. From advancing our digital transformation, to reimagining how we engage with the people we serve, we are building an organisation that is responsive, connected and focused on creating value through every interaction.
Meaningful progress is being made in recognising donor contributions through thoughtful tokens of appreciation that acknowledge and thank our donors, reinforcing SANBS’ culture of gratitude and care.
These early efforts are part of a broader shift in how we build trust, retain donors, and encourage lifelong participation. Supported by data insights and improved experience design, we are reframing what it means to engage with SANBS, and to feel valued in that journey.
We are also proud of the strides made in shaping a fit-for-purpose workforce, one that is diverse, capable and aligned to our strategic direction. Investing in people remains a central pillar of our transformation, ensuring that we are not only equipped to meet today’s challenges, but ready to lead through the next decade.
We believe every unit of blood is more than a donation. It is an act of hope. That belief guides every decision we make and every interaction we have, with donors, patients, communities and each other.
Looking ahead to 2030, our strategy continues to place people at the centre, those who give, those who serve, and those whose lives are touched by our work. In a world of constant change, the one thing that remains steadfast is the heart with which we serve.
What our report is all about
This integrated report tells the story of how we create value. It aims to provide a clear and balanced view of how value is created, preserved, or diminished through our strategy, performance, risks, opportunities, trade-offs, and future outlook related to important financial, economic, social, and governance issues.
We want to give all of our stakeholders including employees, regulators, and society at large, a concise and transparent assessment of our governance, strategy, and performance for the period from 1 April 2024 to 31 March 2025. This report focuses on how we generate value in the short, medium, and long term, demonstrating the impact of our actions across the six capitals and providing stakeholders with a comprehensive view of our operations and outcomes.
We follow the Integrated Reporting Framework of the International Financial Reporting Standards Foundation. As a non-profit company, our mandate is to provide blood products and related services. To do this sustainably, we must use our resources wisely to achieve meaningful results. The creation, preservation, and erosion of value depend on how effectively we manage our resources as part of our strategy. Our value creation process is deeply embedded in our purpose and is reflected in our business model. It guides the way we think and make decisions every day.
Inputs
Capital available to us
Outputs
How we use the capital to create value
Outcomes
Our impact and the value we delivered
Our approach to value creation, preservation and erosion
Value Creation
We create value by delivering cost-efficient, high-quality blood products and services that meet stakeholder needs, while innovating new treatments to improve healthcare and patient outcomes.
Value Preservation
Our Board and management safeguard value by prioritising the interests of our stakeholders and focusing on long-term growth.
They make responsible decisions that consider how our operations affect the environment and communities, ensuring stability for the future.
Value Erosion
Our Board and management protect stakeholder value by ensuring resources are effectively managed within our business model and strategy, safeguarding against loss or erosion. They carefully consider how we use and impact these resources and the potential trade-offs that come with our strategic choices.
Through this holistic approach, we aim to provide our stakeholders with a clear understanding of how we operate, the challenges we face, and the steps we take to ensure that our mission remains sustainable and impactful.