SANBS DIGITAL INTEGRATED REPORT

Serving with Heart’ empowers us to embrace the future with a customer-centric optimism.

As we navigate a complex landscape, we remain committed to delivering holistic and integrated solutions that prioritise the needs of those we serve.

We acknowledge the risks and opportunities that the future holds.

By taking a proactive approach, we are building our resilience and flexibility, ensuring that SANBS remains a vital part of healthcare services in South Africa.

With our 2030 Strategy steering us forward, we are confident in our ability to create lasting value and achieve positive results, not just now but also in the years to come. This commitment to ‘Serving with Heart’ will be evident in everything we do, as we prioritise the needs of our donors, patients, and all those we serve. Together, we are paving the way for a brighter future in healthcare.

Financial capital

SANBS continues to operate in a challenging environment of slow economic growth, constrained healthcare budgets and rising costs. Financial sustainability therefore remains a priority under our Sustainable Business Model strategic pillar.

In FY26, our focus will be on:

Developing a cash reserve justification paper to document the rationale for maintaining an appropriate level of cash for business continuity. This precedes the development of a policy

Embedding a structured pricing strategy that aligns tariffs with financial health and long-term sustainability

Building a defensible business model with clear financial parameters that balance affordability with cost recovery

Advancing billing and collections improvements to strengthen cash flow and procurement efficiency

Deepening collaboration with government and medical schemes to accelerate settlements and preserve trust

Looking ahead, SANBS aims to maintain tariffs at or below inflation, finalise a cash reserve posture, and explore targeted pricing adjustments that reinforce affordability while ensuring long-term resilience.

Risks

Material matters

Strategic pillars

Manufactured capital

SANBS’ manufactured capital is fundamental to ensuring patients have timely and reliable access to life-saving blood and blood products. Our strategic priorities in this area are clear: to strengthen the supply chain, covering logistics, stores and inventory, and to enhance our ability to connect patients with products quickly and reliably.

This means prioritising efficiency and reliability, optimising logistics and inventory, advancing digitalisation across core business processes, and expanding products and services through innovation. Ongoing uncertainties in the availability of critical consumables, coupled with rising costs, emphasise the importance of building a resilient and efficient supply chain.

In FY26, our focus will be on:

Optimising the management, procurement, storage and distribution of consumables and goods

Enhancing the management, storage and distribution of blood products

Developing and implementing a strategic supplier relations programme to maximise operational efficiencies

Improving product accessibility through smart fridges, satellite blood banks, diverse stock distribution and optimised courier partnerships

Exploring scalable, innovative models to deliver blood products directly to patients

Looking ahead, SANBS aims to embed digitalisation across procure-to-pay and order-to-collect processes, expand mobile donor vehicles of the future, and ensure that our supply chain remains agile, patient-centred and capable of connecting people to life-saving products when and where they are needed most.