Our Capitals
Our intellectual capital: The expertise and knowledge in SANBS
Our Capitals
Our intellectual capital: The expertise and knowledge in SANBS
Recognised for strong intellectual capital and acknowledged as a centre of excellence, SANBS is well positioned to shift strategically to ‘Serving with Heart’, moving from a product-centric to a customer-centric approach.
What intellectual capital means to SANBS
At SANBS, intellectual capital refers to the expertise and knowledge within our company. This knowledge is crucial for helping us achieve our mission and ensure sustainable growth.
Our employees and leadership
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Our employees
SANBS has a talented, skilled and trained workforce of 2 738 people (FY24: 2 869).
Our workforce
Our workforce comprises healthcare specialists, including doctors, nurses, technologists, technicians, phlebotomists and scientists, as well as supply chain experts, IT professionals, accountants and business experts.
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Experienced management team
Our Exco has over 130 years of combined experience at SANBS. View details.
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Experienced Board
Our Board comprises ten individuals with with a diverse skills base and experience in governance roles, strengthened in FY25 with the appointment of two medical professionals. See our Board for details.
Quality
Quality is essential to our reputation as a trusted provider of blood services. With our comprehensive quality framework, we monitor and manage every operation—from donor screening to patient transfusion—with care and precision. Integrated quality teams play a key role in this effort as expert advisors.
We maintain high-quality standards by driving a culture of quality, adhering to international accreditation standards, learning from quality failures, reducing waste and adverse outcomes, improving services based on stakeholder feedback, and encouraging employees to share ideas for improvement.
Product compliance to the standards
Blood Safety Index: We aim for a target of 95% or higher, which we have consistently achieved since 2020.
Accreditation excellence
SANBS achieved ISO 9001 accreditation, an ambitious milestone that reflects our commitment to operational excellence and organisational alignment. This journey required extensive collaboration across all support services to document processes and establish Standard Operating Procedures that align with core operations. ISO 9001 now serves as a foundation for strengthened governance, enhanced accountability, and improved efficiency across the company.
In addition to achieving ISO 9001 accreditation, SANBS maintained 100% SANAS accreditation across all blood bank and donor service sites, emphasising our commitment to quality and consistency, for nine years.
We recently received accreditations from two esteemed organisations: the Joint Accreditation Committee ISCT-Europe and EBMT (JACIE) for our cellular therapies, and the European Federation for Immunogenetics (EFI) for our tissue immunology practices. In addition, we have successfully undertaken an ISO 20387 accreditation audit for our Biorepository, marking another step forward in our commitment to excellence. See manufactured capital.
