Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Progress with improvement initiatives
On track
Progress could be delayed
Improvement initiatives delayed
No specific improvements identified
WCBS
Stakeholder needs, interests & expectations
- Collaborative partnership
SANBS response
- Collaborating on the management of donor deferrals
- Liaised with People Against Race Classification
- Combined strategic planning meeting for blood services in SA
- Combined attendance at the National Blood Safety meeting
- Worked on initiatives to assist with business continuity in the event of business interruption at either SANBS or WCBS
Engagement channel
- Virtual
- In-person meetings
Frequency of engagement
- Annually
- As and when required
Improvement initiative progress
- On track
Status of current engagements
- Good
Metrics used to measure quality of relationships
- Effectiveness of NBSC meetings and inputs
- Outputs from combined strategy meeting
Strategic pillar(s) impacted
Strategic risk(s) impacted:
Patients
Stakeholder needs, interests & expectations
- Timely availability of safe and sufficient blood and related services
- Key messages to be communicated to blood recipients and their families:
- Safety: Emphasise rigorous testing, screening, and handling procedures
- Sufficiency: Communicate that SANBS manages stock levels to ensure availability
SANBS response
- Shared recipient stories on social media and at donor and long service award events
- Planning short testimonial videos with marketing team to raise awareness about blood safety and availability
- Ensure that turnaround times are met for supply of blood
- No cutbacks
Engagement channel
- Media
Frequency of engagement
- Ad hoc
Improvement initiative progress
- On track
Status of current engagements
- Good
Metrics used to measure quality of relationships
- Turnaround time for cross matches
- % blood ordered vs issued
Strategic pillar(s) impacted
Strategic risk(s) impacted:
