Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Regulators
Progress with improvement initiatives
On track
Progress could be delayed
Improvement initiatives delayed
No specific improvements identified
HPCSA, SAHPRA
Stakeholder needs, interests & expectations
- Improved patient outcome
- Improved healthcare service delivery
- Sufficient, quality blood products
- Right product, right patient at the right time
- Monitoring of side effects
- Training and education
- Escalation of all major decisions
- Cost-efficient service delivery
- Consultation
- Transparency
- Compliance
SANBS response
- Adherence to service level agreements
- B-BBEE
- Provision of data/metrics
- Portal for debtors' payments
- Interdependent projects to improve blood product management
- Scientific research and publications
- Education through Transfusion Committees
Engagement channel
- Meetings, written communication and discussion platforms
Frequency of engagement
- As and when required
Improvement initiative progress
- HPSA - progress could be delayed
- SAHPRA - on track
Status of current engagements
- HPCSA
- engagement with the Health Professions Council of South Africa (HPCSA) remains active
- Amber status reflects pending outcomes from site audits conducted during the reporting period
- South African Health Products Regulatory Authority (SAHPRA)
- In collaboration with BloodTrain, PEI and SANBS, mock audits of the Processing Centres were established to train SAHPRA auditors on GMP of a blood service
Metrics used to measure quality of relationships
- One-unit-at-a-time issues
- Discussion platforms
- Accredited laboratories
- Registered personnel
- Pass marks for examinations
Strategic pillar(s) impacted
Strategic risk(s) impacted:
External auditors
SANAS, PwC
Stakeholder needs, interests & expectations
- SANAS – compliance
- PwC – fairly represented financial statements
SANBS response
- SANAS – implementation of requirements to maintain accreditation and compliance with requirements
- PwC - full set of unqualified audited annual financial statements
Engagement channel
- SANAS accreditation process
- Audit process
- Non-audit services processes
- Scheduled Audit Committee meetings
Frequency of engagement
- SANAS – participation during accreditation process
- PwC – during annual audits, meeting of the Audit Committee, provision of approved non-audit services
Improvement initiative progress
- SANAS – On track
- PwC – On track
Status of current engagements
- SANAS – 100% SANAS accreditation
- PwC – 2025 audit completed; clean audit report
Metrics used to measure quality of relationships
- SANAS – 100% compliance
- PwC – clean audit
Strategic pillar(s) impacted
Strategic risk(s) impacted:
