Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Blood collections
Progress with improvement initiatives
On track
Progress could be delayed
Improvement initiatives delayed
No specific improvements identified
Strategic partners for blood collection
Stakeholder needs, interests & expectations
- Engagement
- Support
- Acknowledgement
SANBS response
- Build/maintain relationships with blood drive controllers to enable adequate blood collections
- Expand our reach to increase the donor panel
Engagement channel
- In-person engagement with donor relations team
- Blood drive controller functions
Frequency of engagement
- Ongoing
- Annually
Improvement initiative progress
- On track
Status of current engagements
- Controller functions held across all seven zones to show appreciation for support from blood drive controllers and to encourage them to continue
Metrics used to measure quality of relationships
- Controller feedback
Strategic pillar(s) impacted
Strategic risk(s) impacted:
Governance
The Board
Stakeholder needs, interests & expectations
- Corporate governance and transparency (incl. upholding ethical standards)
- Receive periodic updates/detailed reporting
- Strategic leadership (approve strategy/mission/vision)
- Financial oversight (approve budgets)
- Risk management
- Impact and mission fulfilment – ensure programmes and initiatives effectively advance SANBS' mission
SANBS response
- Improved planning and communication
- Performance reviews
- Business scorecard reporting
- Revised and improved committee and Board Terms of Reference and Work Plans
- Ethics and Culture Programme is a prioritised business project
- Governance framework reviewed
- Board evaluations
- Joint strategy and planning sessions
Engagement channel
- Hybrid/virtual and in-person
Frequency of engagement
- Quarterly
Improvement initiative progress
- On track
Status of current engagements
- The recent Board engagement was both constructive and collaborative, providing positive alignment on SANBS’ strategic direction and clear guidance for improvement
- Board feedback confirmed strong alignment with SANBS’ current strategic direction
- The meeting enabled open dialogue, idea exchange, and identification of key improvement areas
- Valuable insights were provided to clarify expectations, set goals, and outline steps to address challenges
- Documented takeaways and action items will guide progress and ensure accountability
- Reinforced focus on continuous improvement and collaboration between the Board and Management
Metrics used to measure quality of relationships
- Board evaluations
Strategic pillar(s) impacted
Strategic risk(s) impacted:
