Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Our Capitals
Our relationship capital: Engagement with stakeholders to build meaningful relationships
Governance
Progress with improvement initiatives
On track
Progress could be delayed
Improvement initiatives delayed
No specific improvements identified
National Council
Stakeholder needs, interests & expectations
- Corporate governance and transparency
- Accountability - Financial performance feedback
- Periodic updates
- Participation and engagement
- Recognition and appreciation
SANBS response
- Transparent disclosure and communication
- Governance and accountability
Engagement channel
- Virtual
Frequency of engagement
- Bi-annually
Improvement initiative progress
- On track
Status of current engagements
- Exploration is underway: Initiated preliminary research into viable models; however, this is not yet finalised
- Assumption testing: Challenging old frameworks and experimenting with new revenue logic
- Still in concept phase: No final structure or financial forecasts as yet, but includes early ideas and working hypotheses
- Next move: Define core value drivers and start building a model that can scale and sustain
Metrics used to measure quality of relationships
- Number of concerns/issues raised
Strategic pillar(s) impacted
Strategic risk(s) impacted:
National Department of Health (NDoH)
Stakeholder needs, interests & expectations
- Corporate governance and transparency (including upholding ethical standards)
- Quality products and services delivered at the right time at a fair price
- Accurate billing and information
- Support for initiatives
- Adherence to regulations
SANBS response
- Recovery of outstanding payments
- Foundations are solid: Groundwork has been concluded - key stakeholders are identified, onboarded, and aligned
- Relationships are active: Channels are open, expectations are clear, and engagement is steady
- Now in maintenance mode: Touchpoints are being managed, maintaining momentum, and ensuring continued alignment
- Next move: Stay responsive, deepen trust, and leverage partnerships as strategic assets
Engagement channel
- In-person
- Virtual
Frequency of engagement
- Annually
- As and when required
Improvement initiative progress
- On track
Status of current engagements
- Engagements with Provincial Departments
- See SANBS response above
Metrics used to measure quality of relationships
- Number of healthcare workers trained
- One-unit-at-a-time issues
- Discussion platforms
- Publications
Strategic pillar(s) impacted
Strategic risk(s) impacted:
