Introduction
Our capitals and
navigating this
report
Introduction
Our capitals and navigating this report
Our strategic pillars: ‘Serving with Heart’ – strategy 2025 - 2030
Donor Recruitment and Retention
Stakeholder Engagement and Partnership
Supply Chain Optimisation
Connecting Patients and Products
Sustainable Business Model
Fit-for-Purpose Workplace and Workforce
Strategic risks
Inadequate donor recruitment and retention strategies lead to periodic shortages of group O RBC and Apheresis Platelets.
Suboptimal stakeholder management leads to loss of stakeholder confidence.
Inability to remain financially sustainable.
Inability to attract and retain a fit-for-purpose workforce to meet our internal customers’ needs.
Inadequate data and information life-cycle management.
Possible cybercrime attack.
National and International political/socioeconomic instability leading to disruption in business operations.
Impact of weak internal controls on compliance and financial assurance leading to adverse audit outcomes.
Non-compliance with regulatory requirements.
Inadequate internal/external infrastructure leading to disruption in business operations.
Possible failure of information technology systems.
Other Icons
King IV™
Assured Non-financial Information
Materiality and material matters
At the core of our integrated report is the principle of materiality, which helps us decide what important information to include. We use a clear process to identify issues that could significantly affect our ability to achieve our goals and create lasting value for our stakeholders in the short, medium, and long term.
Identification
We identify important issues through ongoing collaboration
Prioritisation
We prioritise these issues through regular engagement
Monitoring
We monitor progress through established governance structures
Materiality themes
Access to highly specialised/portable/
scarce skills
Donor-base sustainability
Future changing world – innovation and automation
Financial and organisational sustainability
Environmental sustainability
Economic, social and political environment
In preparing this report, we consider important events up to the approval date to ensure our stakeholders understand our current situation. To fully grasp our financial performance, we encourage readers to look at this information alongside our complete annual financial statements (AFS).
This approach aims to provide transparency and insight into how we handle challenges and seize opportunities, reinforcing our commitment to delivering value and making an impact on those we serve.