Our Strategy

How we performed in FY25 against the iHEALTh strategy

Our Strategy

How we performed in FY25 against the iHEALTh strategy

Hearts and minds of SANBS employees and stakeholders

Aspiration

Win the hearts and minds of SANBS employees and stakeholders whilst enhancing brand advocacy

Related material matters

Contribution to long-term sustainable value

Strategic priorities

Align 360 Degree Assessment feedback results with employee development needs
Drive a performance culture in SANBS with differential reward based on performance
Create a seamless integration of ethics into the purpose, vision and strategic goals of SANBS
Reflect the diversity of South Africa society in a workplace defined by our B-BBEE initiatives – measure our contribution to society
Determine true blood demand

Target achieved / exceeded

Improvement YOY

No concerns yet

Below target

Key measured initiatives

Initiative	Target	IR 2023	IR 2024	Progress Apr 2024 – Mar 2025
B-BBEE	>=90 points – level 4	80.17 points Level 4	Level 3 achieved with 92.99 points	Level 3 achieved with 92.48 points
Employee turnover rate	<=9%	8.14%	8.64%	5.6%
DNA culture survey results	>=1.25	1.25	1.29	1.29
Stakeholder satisfaction results	90%	Policy and framework being drafted Integrated strategy plan to be implemented Survey planned for FY24	Recognising the importance of robust stakeholder engagement, we have appointed a dedicated Stakeholder Manager to assist the company in building solid partnerships and fostering communication with all parties crucial to SANBS’ success. This proactive approach will be instrumental in shaping our next strategic plan (FY2025-FY2030)	The project has progressed well and in line with committed timelines. As we close the current financial year and enter a new strategic period, the stakeholder management deliverables will be incorporated into the 2025/2026 Donor Survey strategic project
Ethics project Ethics implementation plan approved	Ongoing initiative	Code of ethics formalised and implemented with all employees and key stakeholders	A dedicated Ethics Committee was established to track the progress of the Ethics Strategy Management Plan. This, combined with our Ethics Ambassadors and ethics help desk, demonstrates our commitment to ethical conduct	Ethical practices are embedded in the SANBS culture and form part of our company DNA. Guided by our formalised Code of Ethics, we continue to uphold the highest standards of integrity through the work of our dedicated Ethics Committee, the active involvement of Ethics Ambassadors, and the support of our ethics help desk

Conclusion and looking forward

We have defined key strategic projects, which will have a focus on workforce planning, donor engagement and operational improvements.

Strategic workforce planning

Deliverables include a targeted talent acquisition strategy, leadership development programmes, and internship initiatives

Donor App implementation

Deliverables include the launch of the MVP donor app, completion of CRM requirements and a loyalty programme

Donor experience optimisation

Deliverables include deploying mobile donor vehicles and implementing insights from donor surveys

Enhance Order-to-Collect process

Deliverables include designing new billing cycles and refining processes for efficiency by identifying automation opportunities and designing a future finance structure

Enhance data information governance

Deliverables include improved data governance processes, verifying billing data, reviewing SOPs, and formalising data ownership and management roles

SAP modernisation

Current HCM systems are inefficient and lack integration, hindering employee experience. The project will implement SAP Success Factors modules to streamline processes. Deliverables include project kick-off, business process documentation, and system design

Stakeholder management – donor survey

Deliverables include a survey to gain insights into the experiences of first-time donors, addressing their limited engagement and needs, and an analysis of the survey data alongside a plan for implementing recommended changes

Optimise internal processes to connect patients to products

Enhance logistics and service delivery to private patients by optimising internal processes, thereby reducing waiting periods and producing stakeholder engagement reports and logistics investigations

Optimise stores consumables supply process

The project aims to optimise the consumables supply process by improving supply chain logistics and procurement, with deliverables that include appointing vendors for direct deliveries and implementing proof of concept solutions

Enhancing environmental sustainability

Enhance environmental sustainability by establishing a baseline carbon footprint assessment for SANBS and defining strategic carbon footprint goals

It takes more than one heart to save a life. At SANBS, we serve with heart, together with every donor, every colleague, and every life touched by our mission.