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Our Strategy

How we performed in FY25 against the iHEALTh strategy

Healthcare teamwork placeholder

Our Strategy

How we performed in FY25 against the iHEALTh strategy

Excellence

Human Capital Icon
SANBS Purpose Icon

Aspiration

Achieve operational excellence that consistently produces efficient & effective products & services

Related material matters
Contribution to long-term sustainable value
Strategic priorities
  • Decrease wastage and promote appropriate use of blood
  • Improve efficiency of all identified and mapped processes
  • Enhance visibility of our value chain
  • Re-engineer procurement processes
  • Manage internal controls to acceptable levels
Target achieved / exceeded
Improvement YOY
No concerns yet
Below target
Key measured initiatives
Initiative Target IR 2023 IR 2024 Progress Apr 2024 – Mar 2025
Modernise ERP/SAP systems
  • Implement a solution: intuitive, agile, scalable, mobile-ready, to improve operational excellence
  • Project on hold due to focus on BECS implementation
  • Project on hold due to focus on BECS implementation. Pre-work was done on planning for implementation of the SAP Ariba and Success Factors modules.
  • SAP Ariba implementation has commenced.

Product Compliance to the Standards (Ensuring that patients receive products of the highest quality)
  • >=95%
  • 100%
  • 100%
  • 85.82%
  • Product compliance to standards has been problematic since the eProgesa go live. Most corrective actions have now been completed, and all product lines are achieving 100% compliance.

% Red cells issues vs red cells ordered
  • >99%
  • 99.4%
  • 97.23%
  • Ordered vs Issues relates to cutbacks implemented due to collections not meeting demand. This was slightly under target due to lower cover of group O blood immediately post BECS implementation, largely due to challenges in maintaining blood collections to target.
  • 99.23%

Wastage – % of blood discarded
  • <=7.10%
  • 3.86%
  • 3.97%
  • 4.10%

Administrative rigour

Human Capital Icon
SANBS Purpose Icon

Aspiration

Build administrative rigour in all processes

Related material matters
Contribution to long-term sustainable value
Strategic priorities
  • Manage bad debts rigorously by enhancing debt collections tactics
Target achieved / exceeded
Improvement YOY
No concerns yet
Below target
Key Measured Initiatives
Initiative Target IR 2023 IR 2024 Progress Apr 2024 – Mar 2025
Debtors’ days
  • <=140 days
  • 150 days
  • “Order-to-Collect” process improvement project
  • 109
  • An enhanced debt collection system was implemented and old debt was written off with Board approval
  • 129

Provision for credit losses as a % of Revenue
  • <=6%
  • 1.2%
  • 5.5%
  • 5.87%

Gross Revenue as a % of budget
  • >=100%
  • 99%
  • 96.28%
  • Revenue growth remained largely flat, primarily due to ongoing challenges in the public sector
  • 103.91%
Surplus % of revenue overall measure for profitability
  • >=1.3%
  • 14%
  • Attributed to:
    • Interest income higher than what was budgeted for
    • Budgeted costs were not utilised due to a revision of strategic projects to strengthen our foundations
    • Low credit losses
  • 9.4%
  • Despite revenue being below budget, surplus was higher mainly due to increased interest income
  • 10.1%

ICT SLA Performance
  • 98%
  • 95.97%
  • Availability of systems is impacted due to loadshedding
  • 96.5%
  • 98.11%
Net cash reserves
  • >=R2 450m
  • R2 253m
  • R2 347m
  • R2 602
Business Continuity Management (BCM)
  • 100% complete. Plan operationalised
  • Operationalised
  • Opportunity to test in live environments, i.e. during KZN floods, unrest
  • The ICT has conducted several Disaster Recovery tests on the BECS system, successfully resolving issues. The system can now be backed up and restored monthly
  • Successful desktop exercises done to test current BCPs including the DRPs
Employee cost as a % of total costs
  • <=47%
  • 42%
  • 39%
  • 42.7%
Logistics and benchmark
It takes more than one heart to save a life. At SANBS, we serve with heart, together with every donor, every colleague, and every life touched by our mission.