Our Strategy
SANBS strategy 2025-2030:
‘Serving with Heart’ and
building a better future
Our Strategy
SANBS strategy 2025-2030: ‘Serving with Heart’ and building a better future
Sustainable Business Model
Financial stability is key for us to continue serving our community effectively. Our strategy includes better budgeting processes, a reliable billing system, and cost-recovery models to ensure we are financially secure. We are committed to transparency and accountability to use our resources wisely.
Strategic objectives
- Implement a robust billing system from Order 2 Collect programme
- Enhance budgeting processes and monitoring mechanisms to optimise financial performance and resource allocation
- Transparent cost model for products and services
Key initiatives
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Year 1
- Mapping "other" finance processes
- Order 2 Collect 2.0.
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Year 2
- Addressing GAP analysis findings
- Developing a new Finance Organogram
- Refining cost analysis and developing options.
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Year 3
- Implementing the new Finance Organogram
- Setting up a task team for cost analysis of one unit of blood
Key initiatives
-
Year 3 (cont.)
- Engaging business for cost-recovery model development
-
Year 4
- Rolling out new budgeting tools and processes
- Business engagement for the development of new models
- Supporting business units through the finance value chain
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Year 5
- Defending and adapting the new business models
- Continuously improving finance-related activities to ensure sustainability
Metrics for success
- Streamline billing operations by automating high-volume, low-value processes, integrating systems and reducing inefficiencies
- Financial sustainability ratios and risk management parameters
- Informed decision making
- Improved budgeting processes and pro–active monitoring of resource allocation
Our strategy 2025-2030 is supported by digitalisation and innovation built upon a foundation of sound values and culture
Transparency
Honesty
Respect
Excellence
Accountability
Diversity
“Supporting digitalisation and innovation built upon a foundation of sound values and culture” means that SANBS aims to use technology and innovative practices to improve its operations, services, and stakeholder engagement while ensuring these advancements are guided by its core values and organisational culture. In essence, it means using technology and innovation responsibly and effectively while staying true to the organisation's ethical standards and commitment to ‘Serving with Heart’.
This approach emphasises:
Digitalisation
Leveraging modern technology to streamline processes, enhance efficiency, and improve service delivery (e.g., implementing apps, CRM systems, and digital platforms).
Innovation
Introducing new ideas, methods, and solutions to address challenges and improve outcomes (e.g., predictive analytics, optimised logistics, and donor loyalty programmes).
Values and culture
Ensuring that all technological and innovative efforts align with SANBS' principles of transparency, respect, excellence, accountability, and diversity. This ensures ethical practices, trust, and a people-centred approach.
Our strategy is underpinned by integrating sustainability and ethical practices into our operations and decision-making practices
Environment
Social
Governance
"Underpinned by integrating sustainability and ethical practices into our operations and decision-making processes" means that SANBS ensures its strategies, actions, and decisions are guided by principles that promote long-term environmental, social, and economic well-being, while adhering to high ethical standards. This involves:
Sustainability
Making decisions that minimise environmental impact, ensure resource efficiency, and support long-term viability (e.g., reducing waste, optimising logistics, and sourcing locally where possible).
Ethical practices
Ensuring fairness, transparency, accountability, and respect for all stakeholders, including donors, employees, and the community.
Integration
Embedding these principles into every aspect of operations, from supply chain management to workforce planning and stakeholder engagement.
By doing so, SANBS aims to create a positive impact on society and the environment while maintaining trust and integrity in its mission to ‘Serve with Heart’.