Our Governance
Governance as the strong foundation of SANBS’ business
Our Governance
Reporting frameworks, process and combined assurance
Anticipated Board focus areas for 2026/27
- Oversee the execution of the first year of implementation of the new strategy, including performance against targets for FY26
- Oversee the use of AI in SANBS’ digital journey
- Monitor implementation of the revised stakeholder engagement process
- Oversight of key strategic projects: Focus on workforce planning, donor engagement, and operational improvements:
Strategic workforce planning:
Targeted talent acquisition, leadership development programmes, and internship initiatives.
Donor app implementation:
Launching the MVP donor app, completing CRM requirements, and a loyalty programme.
Donor experience optimisation:
Deploying mobile donor vehicles and implementing donor survey insights.
Enhance the Order-to-Collect process:
Designing new billing cycles, refining processes for efficiency, and identifying automation opportunities.
Enhance data information governance:
Improve data governance, verifying billing data, reviewing SOPs, and formalising data ownership roles.
SAP modernisation:
Implement SAP SuccessFactors for HCM to streamline processes, with deliverables including project kick-off, process documentation, and system design.
Stakeholder management:
Enhanced stakeholder engagement by surveying first-time donors and planning for the implementation of their feedback.
Optimise internal processes to connect patients to products:
Enhance logistics and service delivery to private patients to reduce waiting periods and generate engagement reports.
Optimise stores consumables supply process:
Improve supply chain logistics, appointing vendors for direct deliveries, and implementing proof of concept solutions.
Enhance environmental sustainability:
Establish a carbon footprint baseline for SANBS and define strategic carbon footprint goals.
Governance structure
SANBS has a clear and structured approach to management and governance. The Board sets the overall direction, while the CEO, supported by Exco, is responsible for implementing strategy and overseeing daily operations. The Delegation of authority (DoA) framework ensures clarity of roles and responsibilities, promoting accountability and effective governance, all of which are essential for fulfilling SANBS’ mission of saving lives through safe blood services.
Appointment and delegation to management at SANBS
At SANBS, a clear structure ensures the company runs smoothly and effectively. The Board provides strategic direction, while the CEO translates the Board’s directives into actionable plans and, together with Exco, manages the day-to-day operations of SANBS.
Importantly, the roles of the Chairman of the Board and the CEO are distinct. This separation of responsibilities prevents excessive concentration of power, promotes fairness, and supports sound governance. The Chairperson leads the Board and ensures effective oversight, while the CEO focuses on managing the operational side of the business.