Our Human Capital

Being deliberate and intentional about our continued investment in our people and empowering them to lead into the future are key factors in SANBS' success in delivering on our mandate.

What human capital means to SANBS

Our human capital refers to our people. Our overarching objective is to create a rewarding and safe workplace by providing a holistic offering to our people that spans a range of services intended to enhance the health, wellness and work-life balance.

In celebration of our SANBS people… the people behind the blood

At SANBS, we firmly believe that our employees, made up of a diverse and wonderful generational mix, are the lifeblood of our organisation. It is through the dedication, expertise, and commitment of our people that SANBS is able to effectively deliver on our purpose of being trusted to save lives. Our employees play a pivotal role in ensuring that we remain a resilient and agile organisation, capable of meeting the ever-growing demands of providing safe and adequate blood supply to the nation.

In this report, we delve into the invaluable contributions of our employees and shed light on their role in driving our success, as well as the support and initiatives underway to reward and grow our people. In supporting the theme of a solid foundation (‘back to basics”), Human Capital Management has prioritised doing the basics well.

Our aspirations for now & next 3 horizons

#1: Do the Basics well
  • Admin
  • Operations
  • Compliance
  • Hybrid Work
#2: Improve where we can
  • Ways of working
  • Flexibility
  • Talent Branding
  • On Demand Learning
  • Better Employee Experiences
#3: Invent the Future
  • Embrace Artificial Intelligence
  • Flexibility
  • Automate and Liberate
  • Digital & Remote First

Employee contributions driving our success

Dedication and Commitment

The dedicated employees of SANBS form the backbone of our organisation. They possess a shared passion for our mission and work tirelessly to fulfil it.

Whether they are involved in collecting, testing, processing, or distributing blood products, our people understand the critical nature of their roles in saving lives.

They consistently go above and beyond, embodying the values that define SANBS. The long tenure of many of our employees, serves as a testament to their dedication and steadfast commitment.

Expertise and Professionalism

SANBS prides itself on the high level of expertise and professionalism demonstrated by our employees. We have assembled a team of skilled professionals across various disciplines, including medical, laboratory, administrative, and logistical fields.

Through continuous learning and development opportunities, supported by our RAD Academy, we ensure that our people remain up-to-date with the latest advancements in their respective domains.

This expertise enables us to maintain the highest standards of quality and safety in every aspect of our operations.

Resilience and Adaptability

In an ever-changing healthcare landscape, SANBS recognises the importance of resilience and adaptability.

Our employees possess the ability to overcome challenges and embrace change, which is supported through our agile employee wellness programme, ensuring that our organisation remains at the forefront of blood services.

Whether it be responding to emergencies, implementing new technologies, or navigating regulatory frameworks, our employees’ resilience enables us to maintain our crucial role as a reliable blood service provider.

Employee Well-being and Engagement

At SANBS, we understand that the well-being and engagement of our employees are vital for their overall satisfaction and performance. We are committed to fostering a supportive and inclusive work environment that prioritises the physical and mental health of our employees.

Through various initiatives, such as our wellness (through our service provider: Life Healthcare), culture and ethics programmes, recognition schemes, and career development opportunities, we invest in our employee's growth and satisfaction, ultimately enabling them to thrive in their roles.

The various initiatives below illustrate our commitment to continually support our people, create an environment conducive to reach their full potential, and feel valued for what they do

What SANBS is doing to support employees with learning and development opportunities

The RAD Academy was further promoted through an internal employee launch


  • Promote participation and a culture of ongoing learning and growth within the business
  • Position the academy as a vehicle for research, self-development and higher learning
  • Support cross divisional collaboration

What SANBS is doing to foster a strong culture of ethics and integrity

The SANBS code of ethics was officially launched and applies to the Board, all levels of leadership, and every employee


What SANBS is doing to promote fair and equitable reward and recognition

SANBS is currently in the process of reviewing its remuneration philosophy to ensure a balanced and equitable distribution of compensation across specialist and leadership positions


  • Retain top talent and critical skills
  • Ensure appropriate remuneration practices

What SANBS is doing to ensure an agile recruitment/talent acquisition process

SANBS is launching a SMART agile process for recruitment


  • Fill vacancies timeously for effective business continuity
  • Ensure an effective hiring process
  • Ensure a smooth employee onboarding process

What SANBS is doing to equip leadership to lead change

SANBS ensures change leadership capacity building i.e., visible change management in the organisation to ensure leaders are able to lead the change


  • Seamless implementation of strategic projects such as BECS with minimal disruption to operations
  • Change specialists keep the project teams agile and build a deeper understanding of the value of change management in the organisation
  • Creation of a Corporate Services (CS) division in 2023 as part of our organisational realignment to ensure efficient support to the core value chain
    • This CS division includes SHE, Procurement and Admin and Facilities, and is designed to give focus to the services that support the blood value chain

What SANBS is doing to create promotional opportunities

SANBS places emphasis on succession planning and aims for 70% of vacancies to be filled from within


  • Create growth opportunities for SANBS employees
  • Grow a talent pipeline for organisational sustainability

What SANBS is doing to promote employee wellness

Employee wellness remains a key value point for SANBS. Life Healthcare is our new Employee Wellness service provider, and chronic ill health is tightly managed through our medical surveillance


  • Promote holistic wellbeing of employees for optimal mental and physical health
  • Reduce work stress and enable employees to perform at their best

What SANBS is doing to promote equal opportunities

SANBS strives to ensure a diverse and transformed inclusive workforce, appropriately representative of society


  • Gender equality
  • A transformed organisation
  • Opportunities for people with disabilities
  • Promotional opportunities

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As we continue to evolve and face new challenges, we remain committed to investing in our employees, ensuring their well-being, and empowering them to deliver on our purpose with excellence. Together, we will continue to be the trusted source of life-saving blood products for the people of South Africa.