OUR STRATEGY

Stakeholder Engagement and Value Creation

OUR STRATEGY

Stakeholder Engagement and Value Creation

REGULATORS: NATIONAL DEPARTMENT OF HEALTH

needs, interests and expectations

  • Improved patient outcome
  • Improved healthcare service
  • Sufficient, quality blood products
  • Right product, right patient at the right time
  • Monitoring of side effects
  • Training and education
  • Escalation of all major decisions

Key
Risks

  • Loss of licence to operate
  • Inability to meet demand
  • Morbidity/Mortality
  • Poor patient outcomes
  • Increased costs
  • Delayed payments

Opportunities

  • Efficiencies
  • Digitalisation
  • Product and service diversity
  • Reduce wastage
  • Use of big data
  • Logistics footprint

REGULATORS: NATIONAL DEPARTMENT OF HEALTH

needs, interests and expectations

  • Improved patient outcome
  • Improved healthcare service
  • Sufficient, quality blood products
  • Right product, right patient at the right time
  • Monitoring of side effects
  • Training and education
  • Escalation of all major decisions

Key
Risks

  • Loss of licence to operate
  • Inability to meet demand
  • Morbidity/Mortality
  • Poor patient outcomes
  • Increased costs
  • Delayed payments

Opportunities

  • Efficiencies
  • Digitalisation
  • Product and service diversity
  • Reduce wastage
  • Use of big data
  • Logistics footprint

REGULATORS: SA National Accreditation System (SANAS)

needs, interests and expectations

  • Compliance
  • Global interaction
  • Harmonising of standards

Key
Risks

  • Loss of licence to practise
  • Loss of trust from key stakeholders
  • Litigation
  • Medico-legal risks

Opportunities

  • Improve the quality of our products and services
  • Global collaboration
  • Recognition as an industry leader

REGULATORS: SA National Accreditation System (SANAS)

needs, interests and expectations

  • Compliance
  • Global interaction
  • Harmonising of standards

Key
Risks

  • Loss of licence to practise
  • Loss of trust from key stakeholders
  • Litigation
  • Medico-legal risks

Opportunities

  • Improve the quality of our products and services
  • Global collaboration
  • Recognition as an industry leader

MEDICAL FRATERNITY: Doctors, Nurses, Patients, Medical Aid Schemes

needs, interests and expectations

  • Sufficient, quality blood products
  • Clinical apheresis service including, stem cell collection and processing, diversity of products
  • Accurate, timely billing
  • Customer satisfaction levels

Key
Risks

  • Insufficient blood stocks – morbidity and mortality
  • Insufficient quality
  • Unhappy customers
  • Reputation of SANBS
  • Delayed payments

Opportunities

  • New income streams
  • SANBS RAD Academy
  • Big data
  • Digitalisation

MEDICAL FRATERNITY: Doctors, Nurses, Patients, Medical Aid Schemes

needs, interests and expectations

  • Sufficient, quality blood products
  • Clinical apheresis service including, stem cell collection and processing, diversity of products
  • Accurate, timely billing
  • Customer satisfaction levels

Key
Risks

  • Insufficient blood stocks – morbidity and mortality
  • Insufficient quality
  • Unhappy customers
  • Reputation of SANBS
  • Delayed payments

Opportunities

  • New income streams
  • SANBS RAD Academy
  • Big data
  • Digitalisation

SUPPLIERS: vendors / suppliers

needs, interests and expectations

  • Payments for goods and services rendered
  • Fair, ethical and transparent procurement processes/tenders etc

Key
Risks

  • Goods and services not delivered at the right time, right quality and as per specifications
  • Product quality failure and wastage
  • Delayed or no blood or blood products delivery to patients
  • Cyber security risk
  • System downtime
  • Increased costs
  • Poor contract management
  • Lack of B-BBEE
  • Vendors preferring not to do business with SANBS
  • Litigation

Opportunities

  • Formal engagement plan for critical vendors
  • Efficiencies and competencies
  • Improved supply chain management
  • Just-in-time inventory management
  • Digitalisation
  • Improved contract management
  • Encourage B-BBEE

SUPPLIERS: vendors / suppliers

needs, interests and expectations

  • Payments for goods and services rendered
  • Fair, ethical and transparent procurement processes/tenders etc

Key
Risks

  • Goods and services not delivered at the right time, right quality and as per specifications
  • Product quality failure and wastage
  • Delayed or no blood or blood products delivery to patients
  • Cyber security risk
  • System downtime
  • Increased costs
  • Poor contract management
  • Lack of B-BBEE
  • Vendors preferring not to do business with SANBS
  • Litigation

Opportunities

  • Formal engagement plan for critical vendors
  • Efficiencies and competencies
  • Improved supply chain management
  • Just-in-time inventory management
  • Digitalisation
  • Improved contract management
  • Encourage B-BBEE

SA AND INTERNATIONAL BLOOD PARTNERS: Business Partners

needs, interests and expectations

  • National supply management of all blood products (WCBS) and plasma for fractionation (NBI)
  • Collaboration in seamless national product and service delivery
  • Alignment of quality and safety
  • Ensuring product availability

Key
Risks

  • Disparate approach to common challenges
  • Increased legal risk in the absence of collaboration
  • Reputation
  • Risk of unmet plasma derived medicinal products demand

Opportunities

  • Integrated South African blood services
  • Improved service delivery
  • Consistent decision making
  • Research collaborations

SA AND INTERNATIONAL BLOOD PARTNERS: Business Partners

needs, interests and expectations

  • National supply management of all blood products (WCBS) and plasma for fractionation (NBI)
  • Collaboration in seamless national product and service delivery
  • Alignment of quality and safety
  • Ensuring product availability

Key
Risks

  • Disparate approach to common challenges
  • Increased legal risk in the absence of collaboration
  • Reputation
  • Risk of unmet plasma derived medicinal products demand

Opportunities

  • Integrated South African blood services
  • Improved service delivery
  • Consistent decision making
  • Research collaborations

SA AND INTERNATIONAL BLOOD PARTNERS: LOCAL AND INTERNATIONAL HEALTH AND TRANSFUSION MEDICINE ORGANISATIONS

needs, interests and expectations

  • Better understanding of African and resource constrained countries’ transfusion medicine needs
  • Appreciation of the role of blood transfusion services as a cornerstone of healthcare delivery in South Africa
  • Input from SANBS in developing transfusion medicine related guidelines

Key
Risks

  • Lack of SANBS representation in key local and international decision making affecting blood service delivery
  • Inability to influence the strategic vision of organisations affecting blood service delivery

Opportunities

  • Showcase the work of SANBS at conferences and in publications of these organisations
  • Improve SANBS reputation as a centre of excellence globally
  • Continuous quality improvement through participation in expert committees

SA AND INTERNATIONAL BLOOD PARTNERS: LOCAL AND INTERNATIONAL HEALTH AND TRANSFUSION MEDICINE ORGANISATIONS

needs, interests and expectations

  • Better understanding of African and resource constrained countries’ transfusion medicine needs
  • Appreciation of the role of blood transfusion services as a cornerstone of healthcare delivery in South Africa
  • Input from SANBS in developing transfusion medicine related guidelines

Key
Risks

  • Lack of SANBS representation in key local and international decision making affecting blood service delivery
  • Inability to influence the strategic vision of organisations affecting blood service delivery

Opportunities

  • Showcase the work of SANBS at conferences and in publications of these organisations
  • Improve SANBS reputation as a centre of excellence globally
  • Continuous quality improvement through participation in expert committees

MEDIA

needs, interests and expectations

  • Reputation/goodwill
  • Education and awareness
  • Accurate and effective communication
  • Public Image

Key
Risks

  • Negative publicity
  • Poor brand value and reputation
  • Poor communications to stakeholders

Opportunities

  • Positive brand value
  • Increased positive coverage
  • Free airtime – social media platforms
  • Bloggers

MEDIA

needs, interests and expectations

  • Reputation/goodwill
  • Education and awareness
  • Accurate and effective communication
  • Public Image

Key
Risks

  • Negative publicity
  • Poor brand value and reputation
  • Poor communications to stakeholders

Opportunities

  • Positive brand value
  • Increased positive coverage
  • Free airtime – social media platforms
  • Bloggers

How can we help you?

Let's Connect

Head Office

  • 1 Constantia Boulevard Constantia Kloof, Roodepoort, 1709
  • (011) 761-9000
  • customerservice@sanbs.org.za

Main Links

Ⓒ 2022 - All Rights Are Reserved. SANBS Integrated Report. Created by Joshero (Pty) Ltd.

Head Office

  • 1 Constantia Boulevard Constantia Kloof, Roodepoort, 1709
  • (011) 761-9000
  • customerservice@sanbs.org.za

Main Links

Ⓒ 2022 - All Rights Are Reserved. SANBS Integrated Report. Created by Joshero (Pty) Ltd.